Shipping and returns

Below you will find all information regarding shipping, returns and payments on

Can't find the information you're looking for? Write to us on Whatsapp or send an email. We will reply as soon as possible. Of course you can do it in English!


Is shipping on free within the Netherlands?

Yes, if you order for €34 or more, shipping is free. For orders under €34 shipping costs €5.99.

Can I order on from Belgium?

Yes, we also ship orders to Belgium. If you order for €56 or more, shipping is for free. For orders between €34 and €56 we add €3.99 shipping costs. Under €34 shipping to Belgium costs €9.98.

Can I pick up my order myself?

It is possible to pick up your order in Almere. It is possible from Monday till Friday from 9 am to 4 pm at our address: Katernstraat 33-D in Almere.

During checkout under Step 3 select "Afhalen" in order to choose pickup. After choosing pickup, shipping costs are removed from the summary.

When will my order be delivered to me?

We send all orders by courier - the greenest and fastest courier on a bicycle. Fietskoeriers deliver parcels in 30 cities by bike. Outside these cities, parcels are delivered via their partner - DHL. More information can be found at

Orders placed before 3pm on a working days are shipped the same day. Your order will then be delivered within 1 to 2 business days. Orders placed on Friday after 3pm or during the weekend will be delivered on Tuesday.

What if my order is not delivered on time?

If 2 working days have passed since the order has passed and it has still not been delivered to you, please contact us. Write to us on Whatsapp, or send an email to and we will check why this happened and explain the matter with the courier.

Will I get a link with track&trace?

Yes, on the day your order is shipped, you will receive an email from us with a link to track&trace the package with your order.


Can I return my order / part of it?

Yes, it is possible within 15 days of receiving your order. If you want to return your order, or part of it, notify us by email. Then you have 15 days to send the return back to us. In the case of returning the entire order, you will receive the money for the entire order, including shipping costs. Unfortunately, you have to bear the costs of sending a return to us yourself.

How can I exercise my right of return?

If you want to exercise the right of return, send us an email with such information and then send the order or part of it to our address. Only unopened products in their original packaging can be returned. The address to which the return should be sent is:
ietsGezond - retour
Katernstraat 33-D
1321NC Almere

You can also deliver the return yourself to the above address.

How fast will my return be accepted?

Upon receipt of your return, it will be accepted within 5 business days. You will receive a refund as soon as your return is accepted to the account / credit card from which you paid for the order. The time you receive the money depends on the payment method you used:
iDeal: within 3 business days
Credit card and other payment methods: within 5 business days


How can I pay for my order?

Payments on are accepted through our partner, PAY. Thanks to the cooperation with, payments are 100% safe. At you can pay with iDeal, credit card, Bancontact or traditional bank transfer.

If you have chosen to pickup your order from us in Almere, you can also pay during pickup by card.