Below you will find all information regarding shipping, returns and payments on ietsGezond.nl
Can't find the information you're looking for? Write to us on Whatsapp or send an email. We will reply as soon as possible. Of course you can do it in English!
Yes, if you order for €34 or more, shipping is free. For orders under €34 shipping costs €5.99.
Yes, we also ship orders to Belgium. If you order for €56 or more, shipping is for free. For orders between €34 and €56 we add €3.99 shipping costs. Under €34 shipping to Belgium costs €9.98.
It is possible to pick up your order in Almere. It is possible on Monday, Tuesday, Wednesday and Friday from 9 am to 4 pm at our address: Katernstraat 33-D in Almere. We have different pick-up times on Thursdays. You can pick up your order every Thursday between 12 pm and 7 pm.
During checkout under Step 3 select "Afhalen" in order to choose pickup. After choosing pickup, shipping costs are removed from the summary.
We send all orders by courier Fietskoeriers.nl - the greenest and fastest courier on a bicycle. Fietskoeriers deliver parcels in 30 cities by bike. Outside these cities, parcels are delivered via their partner - DHL. More information can be found at https://www.fietskoeriers.nl/.
Orders placed before 3pm on a working days are shipped the same day. Your order will then be delivered within 1 to 2 business days. Orders placed on Friday after 3pm or during the weekend will be delivered on Tuesday.
If 2 working days have passed since the order has passed and it has still not been delivered to you, please contact us. Write to us on Whatsapp, or send an email to email@example.com and we will check why this happened and explain the matter with the courier.
Yes, on the day your order is shipped, you will receive an email from us with a link to track&trace the package with your order.
Yes, it is possible within 15 days of receiving your order. If you want to return your order, or part of it, notify us by email. Then you have 15 days to send the return back to us. In the case of returning the entire order, you will receive the money for the entire order, including shipping costs. Unfortunately, you have to bear the costs of sending a return to us yourself.
If you want to exercise the right of return, send us an email with such information and then send the order or part of it to our address. Only unopened products in their original packaging can be returned. The address to which the return should be sent is:
ietsGezond - retour
You can also deliver the return yourself to the above address.
Upon receipt of your return, it will be accepted within 5 business days. You will receive a refund as soon as your return is accepted to the account / credit card from which you paid for the order. The time you receive the money depends on the payment method you used:
iDeal: within 3 business days
Credit card and other payment methods: within 5 business days
Payments on ietsGezond.nl are accepted through our partner, Mollie BV. Thanks to the cooperation with Mollie, payments are 100% safe. At ietsGezond.nl you can pay with iDeal, credit card, Bancontact or traditional bank transfer.
If you have chosen to pickup your order from us in Almere, you can also pay during pickup by card.