Below you will find all information regarding shipping, returns and payments on ietsGezond.nl
Can't find the information you're looking for? Write to us on Whatsapp or send an email. We will reply as soon as possible. Of course you can do it in English!
All the products you can buy by us are shipped from our warehouse in Geesbrug, the Netherlands
Shipping
Ordered before 15:00, expect it to be delivered tomorrow*
*We always ship your order with care and on time, so it should, in principle, be delivered to your home on the specified delivery date. However, please note that it can sometimes be busy at the courier company, which may occasionally cause delays.
Orders over € 40,-:
PostNL home delivery - € 0,-
Not by the neighbours - € 0.99
Pickup in person in Geesbrug, NL - € 0, -
Orders between € 30 and € 39,99:
PostNL - € 2,99
Not by the neighbours - € 3,19
Orders between € 10 and € 29,99:
PostNL - € 4,95
Not by the neighbours - € 5,19
Orders under € 10:
PostNL - € 6,19
Not by the neighbours - € 6,69
Orders over € 56,-:
Trunkrs (delivery between 5 pm and 10:30 pm) - € 0,-
Not by the neighbours - € 0,99
Orders between € 40,- and € 49,99:
PostNL - € 1,49
Not by the neighbours - € 2,29
Orders between € 30,- and € 39,99:
PostNL - € 3,99
Orders between € 10,- and € 29,99:
PostNL - € 6,49
Orders under € 10,-:
PostNL - € 7,99
You can pick up your orders for free from us in Geesbrug.
This is possible on any working day (Monday to Friday) from 9:00 AM to 4:00 PM.
The pick-up address is Energiestraat 6 in Geesbrug (Drenthe).
In order to be able to pick up your package for free, you must choose 'pick up' during the checkout step. With this choice, the shipping costs will automatically disappear from your shopping cart.
We expect your order to be delivered according to the time you saw at checkout when selecting the shipping option. However, we want to remind you that we do not deliver the packages ourselves. Delivery is always handled by the courier service, and delays may occasionally occur. Therefore, we recommend placing your order a few business days in advance to ensure you receive the products on time.
Once your package is packed and picked up by the driver, you will receive an email from us. This email will include the expected delivery time and the courier service that will deliver your order.
If 2 working days have passed since the order has passed and it has still not been delivered to you, please contact us. Write to us on Whatsapp, or send an email to ks@ietsgezond.nl and we will check why this happened and explain the matter with the courier.
Yes, on the day your order is shipped, you will receive an email from us with a link to track&trace the package with your order.
Return
You have the right to return your order within 14 days of receipt without giving any reason. You do not need to register your return with us in advance. Please make sure that the unwanted products are delivered to our warehouse within 30 days of receipt.
Would you prefer to register your return first? Of course, that’s also possible. You have 14 days after receiving your order to do so. After cancellation, you then have another 14 days to send the product back.
Always include your name or email address with your return so that we know from whom the return shipment originates. If you return your entire order, you will receive a refund of the full order amount including shipping costs. The costs of returning the product from your home to us are at your own expense.
If you make use of your right of withdrawal, the product, with all delivered accessories and - if reasonably possible - in the original condition and packaging, will be returned to us (food and cosmetics must be in the unopened, original packaging due to hygiene regulations).
Send or bring the products to ietsGezond.nl:
ietsGezond - return
Energiestraat 6
7917RA Geesbrug
If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this depreciation of the product. Therefore, handle the product with care and ensure that it is well packaged when returned.
Upon receipt of your return, it will be accepted within 14 business days. You will receive a refund as soon as your return is accepted to the account / credit card from which you paid for the order. The time you receive the money depends on the payment method you used:
iDeal: within 3 business days
Credit card and other payment methods: within 5 business days
Payment
Payments on ietsGezond.nl are accepted through our partner, PAY. Thanks to the cooperation with Pay.nl, payments are 100% safe. At ietsGezond.nl you can pay with iDeal, credit card, Bancontact, Riverty (AfterPay) or traditional bank transfer.
If you have chosen to pickup your order from us in Geesbrug, you can also pay during pickup by card.
Our store is primarily intended for individual customers. However, if you would like to place an order with a 0% VAT rate as a company registered in Belgium, please pay attention to the value of your order. If the VAT amount to be refunded exceeds €5, contact us after receiving your order and provide all necessary information (company name, VAT number). We will then adjust the online order, issue a new invoice with 0% VAT, and the VAT amount will be refunded to the account used for the payment.