Shipping and returns

Below you will find all information regarding shipping, returns and payments on ietsGezond.nl

Can't find the information you're looking for? Write to us on Whatsapp or send an email. We will reply as soon as possible. Of course you can do it in English!

All the products you can buy by us are shipped from our warehouse in Geesbrug, the Netherlands

Shipping

Ordered before 23:59, expect it to be delivered tomorrow*

*Applies only to Trunkrs shipments in the Netherlands. We ensure that your order is shipped on time. 96% of the packages are delivered on time. However, it is possible that the delivery has been delayed by the courier due to circumstances (eg if a large number of packages are unexpectedly presented to the courier in one day).

Parcels to the Frisian Islands and Belgium are always sent with PostNL.

Orders over € 40,-:
Trunkrs (delivery between 5 pm and 10:30 pm) - € 0,-
PostNL home delivery (1-2 business days) - € 0,-
Not by the neighbours - € 0.99
Pickup in person in Geesbrug, NL - € 0, -

Orders between € 30 and € 39,99:
Trunkrs and PostNL - € 2,99
Not by the neighbours - € 3,19

Orders between € 10 and € 29,99:
Trunkrs and PostNL - € 4,95
Not by the neighbours - € 5,19

Orders under € 10:
Trunkrs and PostNL - € 6,19
Not by the neighbours - € 6,69

Orders over € 56,-:
Trunkrs (delivery between 5 pm and 10:30 pm) - € 0,-
Not by the neighbours - € 0,99

Orders between € 40,- and € 49,99:
PostNL - € 1,49
Not by the neighbours - € 2,29

Orders between € 30,- and € 39,99:
PostNL - € 3,99

Orders between € 10,- and € 29,99:
PostNL - € 6,49

Orders under € 10,-:
PostNL - € 7,99

You can pick up your orders for free from us in Geesbrug.

This is possible on any working day (Monday to Friday) from 9:00 AM to 4:00 PM.

The pick-up address is Energiestraat 6 in Geesbrug (Drenthe).

In order to be able to pick up your package for free, you must choose 'pick up' during the checkout step. With this choice, the shipping costs will automatically disappear from your shopping cart.

Our packages are sent with Trunkrs. Trunkrs delivers packages in the evening between 5:00 PM and 10:30 PM. If you prefer to receive your package during the day, you can also choose PostNL.

The moment your package has been packed and picked up by the driver, you can expect an email from us with information about the expected delivery time and courier service that will deliver your order.

If 2 working days have passed since the order has passed and it has still not been delivered to you, please contact us. Write to us on Whatsapp, or send an email to ks@ietsgezond.nl and we will check why this happened and explain the matter with the courier.

Yes, on the day your order is shipped, you will receive an email from us with a link to track&trace the package with your order.

Return

Yes, it is possible within 15 days of receiving your order. If you want to return your order, or part of it, notify us by email. Then you have 15 days to send the return back to us. In the case of returning the entire order, you will receive the money for the entire order, including shipping costs. Unfortunately, you have to bear the costs of sending a return to us yourself.

If you want to exercise the right of return, send us an email with such information and then send the order or part of it to our address. Only unopened products in their original packaging can be returned. The address to which the return should be sent is:
ietsGezond - retour
Energiestraat 6
7917RA Geesbrug

You can also deliver the return yourself to the above address.

Upon receipt of your return, it will be accepted within 5 business days. You will receive a refund as soon as your return is accepted to the account / credit card from which you paid for the order. The time you receive the money depends on the payment method you used:
iDeal: within 3 business days
Credit card and other payment methods: within 5 business days

Payment

Payments on ietsGezond.nl are accepted through our partner, PAY. Thanks to the cooperation with Pay.nl, payments are 100% safe. At ietsGezond.nl you can pay with iDeal, credit card, Bancontact,  Riverty (AfterPay) or traditional bank transfer.

If you have chosen to pickup your order from us in Geesbrug, you can also pay during pickup by card.